Privacy policy

Privacy Policy

Effective Date: March 26, 2026
Last Updated: March 26, 2026

Bohon (“we,” “our,” or “us”) operates the Bohon User App, Bohon Delivery Man App, Bohon Vendor App, admin panel, and website (collectively, the “Platform”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our food, grocery, eCommerce, parcel, and pharmacy delivery services.

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Billing address
  • Profile photo
  • Login credentials

b) Order and Transaction Information

  • Order details
  • Purchase history
  • Payment method details
  • Transaction amount
  • Delivery notes
  • Invoice and billing information

c) Location Information

We may collect precise location data or approximate location data from your device to provide delivery-related services.

This includes:

  • Detecting customer delivery location
  • Showing nearby stores, pharmacies, restaurants, and vendors
  • Assigning delivery personnel
  • Tracking delivery orders in real time
  • Navigation and route optimization
  • Verifying pickup and drop-off locations

For Bohon Delivery Man App:
The app may collect location data while the app is in use and, where applicable, in the background, to enable live delivery tracking, delivery status updates, navigation, and order completion.

For Bohon User App:
The app may use location data to identify the user’s delivery address, show nearby vendors or stores, improve delivery accuracy, and support live order tracking.

For Bohon Vendor App:
The app may use location-related information to manage store operations, order handling, and service coverage where applicable.

d) Device and Technical Information

  • Device model
  • Operating system
  • IP address
  • App version
  • Browser type
  • Crash logs
  • App performance data
  • Unique device identifiers

e) Communication Information

  • Messages sent through the app
  • Support requests
  • Feedback and reviews
  • Call-related metadata, where applicable

f) Pharmacy-related Information

For pharmacy orders, we may collect:

  • Prescription upload data
  • Medicine order details
  • Customer notes related to delivery

We do not use this data for any purpose other than order processing, compliance, and delivery fulfillment.

2. How We Use Your Information

We use the collected information to:

  • Create and manage accounts
  • Process and deliver orders
  • Assign vendors, stores, sellers, or delivery personnel
  • Provide real-time delivery tracking
  • Enable parcel and pharmacy delivery operations
  • Improve website and app performance
  • Provide customer support
  • Send order updates, alerts, and notifications
  • Prevent fraud and misuse
  • Maintain platform security
  • Comply with legal and regulatory obligations
  • Analyze business performance and user experience

3. How We Share Your Information

We may share your information with:

a) Vendors / Stores / Sellers

To process your orders and fulfill purchases.

b) Delivery Personnel

To deliver your orders and contact you regarding pickup and drop-off.

c) Service Providers

We may share data with trusted third-party providers such as:

  • Hosting providers
  • Payment gateways
  • SMS and email notification providers
  • Analytics providers
  • Customer support tools
  • Map and location service providers

d) Legal Authorities

If required by law, regulation, court order, or to protect our legal rights.

e) Business Transfers

If Bohon is involved in a merger, acquisition, or asset sale, user information may be transferred as part of that transaction.

We do not sell your personal data, including your location data, to third parties.

4. Location Data Disclosure

Because Bohon provides delivery, logistics, and vendor-based services, location data is an essential part of app functionality.

We collect and use location data for:

  • Selecting delivery address
  • Displaying nearby vendors or available services
  • Delivery rider tracking
  • Route and navigation assistance
  • Live order tracking for users
  • Pickup and drop-off verification
  • Improving delivery efficiency and service quality

If you deny location permission, some features of the app may not work properly.

5. Data Retention

We retain your information only for as long as necessary to:

  • Provide services
  • Complete transactions
  • Resolve disputes
  • Enforce agreements
  • Meet legal, tax, and regulatory requirements

When data is no longer needed, we delete or anonymize it where reasonably possible.

6. Data Security

We take reasonable technical and organizational measures to protect your data from:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on applicable law, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw consent
  • Disable location access through device settings
  • Opt out of promotional communications

To exercise your rights, contact us using the details below.

8. Payments

Payments made through the Platform may be processed by third-party payment providers. Bohon does not store full payment card details on its own servers unless explicitly stated.

Please review the privacy policies of those payment providers before making payments.

9. Children’s Privacy

The Platform is not intended for children under the age of 13, or the minimum age required by local law. We do not knowingly collect personal data from children.

If we learn that we have collected personal data from a child without proper consent, we will take steps to delete it.

10. Third-Party Services and Links

The Platform may contain links to third-party websites or use third-party services such as:

  • Google Maps
  • Firebase
  • Payment gateways
  • Analytics services
  • SMS or email services

We are not responsible for the privacy practices of third-party services. Please review their privacy policies separately.

11. International Data Transfers

If applicable, your information may be processed or stored in countries other than your own. By using the Platform, you consent to such transfers, subject to applicable legal safeguards.

12. Pharmacy and Sensitive Order Information

For pharmacy-related orders, we may process limited health-related order data only to:

  • Verify and fulfill medicine orders
  • Coordinate delivery
  • Comply with legal or regulatory requirements

We do not use prescription or medicine-related information for unrelated advertising purposes.

13. Changes to This Privacy Policy

Bohon may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the Platform after changes become effective means you accept the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us:

Company Name: Bohon
App Names: Bohon User App, Bohon Delivery Man App, Bohon Vendor App
Email: julhaquerahman@gmail.com
Phone: +8801717-442893
Website: bohon.com.bd
Address: House: 18, Road: 14, Nikunja-2, Dhaka-1229